Managed IT · Tampa Bay
Managed IT Plans and Pricing
One monthly price for your help desk, security, backup and the planning that keeps it all working. Most IT companies won't name a number until you've sat through a sales call. Here are ours.
Essentials Care
Everyday IT, handled.
From $160/user/mo
$1,600/month minimum
- Unlimited remote help desk, Mon-Fri 9am-5:30pm
- Monitoring and patching for every computer
- Managed EDR with 24/7 SOC monitoring
- Offsite backup
- Monthly health report
Most popular
Business Shield
Essentials plus the security insurers and regulators ask for.
From $190/user/mo
$1,900/month minimum
- Everything in Essentials Care
- Identity threat detection (ITDR)
- Email security and anti-phishing
- Security awareness training
- Business phone system and secure file sharing
- Cyber insurance readiness report and quarterly review
- Business-down and security calls covered weeknights until about 3am
Growth Partner
Shield plus AI and a technology plan.
From $250/user/mo
$2,500/month minimum
- Everything in Business Shield
- AI Accelerator included
- Quarterly technology roadmap and vendor management
- One automation built each quarter
- Business-down and security calls covered 7 days a week until about 3am
12-month agreement. Your final price comes after a Free IT Health Check, in writing.
Compare the plans
| What's included | Essentials Care $160/user | Business Shield $190/user | Growth Partner $250/user |
|---|---|---|---|
| Unlimited remote help desk, Mon-Fri 9am-5:30pm | Included | Included | Included |
| Monitoring and patching for every computer | Included | Included | Included |
| Managed EDR with 24/7 SOC monitoring | Included | Included | Included |
| Offsite backup | Included | Included | Included |
| Monthly health report | Included | Included | Included |
| Identity threat detection (ITDR) | – | Included | Included |
| Email security and anti-phishing | – | Included | Included |
| Security awareness training | – | Included | Included |
| Business phone system | Add-on | Included | Included |
| Secure file sharing | Add-on | Included | Included |
| Cyber insurance readiness report | – | Included | Included |
| Quarterly business review | – | Included | Included |
| After-hours cover for business-down and security calls | – | Weeknights until about 3am | 7 days a week until about 3am |
| AI Accelerator | +$30/user | +$30/user | Included |
| Quarterly technology roadmap | – | – | Included |
| Vendor management (internet, phones, business software) | – | – | Included |
| One automation built each quarter | – | – | Included |
Other prices
Shared computers
A computer several people share counts as one more user on your plan.
Field devices
$45/device/mo
$35 for the first 6 months. One worker in the field, one tablet or phone, managed and protected, with a Microsoft 365 frontline license included.
Servers
$200/server/mo
Monitored, patched and backed up.
Work outside the plan
$150/hour
On-site visits, moves and changes, billed in 15-minute steps. Larger projects get a fixed price.
Software licenses at cost. Hardware at cost plus 30%. Prices per user go down above 50 users.
Have your own IT staff?
Co-managed IT
From $49/seat/mo
First-year price, 50-seat minimum. Your IT team keeps the help desk; we add monitoring, patching, managed EDR, backup checks, after-hours and overflow help for your team, documentation and a quarterly review.
Add AI safely
AI Accelerator
From $30/user/mo
Your AI tool set up with a usage policy, training, monthly office hours and a quarterly review. Included in Growth Partner. Exploring AI first? Start with an AI Roadmap.
How it starts
1
Free IT Health Check
A short conversation and a look at your computers, security and backups. No cost, no obligation.
2
Written proposal
Your plan, your monthly price and what is included, in writing. Our founder walks you through it.
3
Onboarding
We take over monitoring, security and backup, document your systems and meet your team. A one-time fee equal to one month of your plan.
4
Ongoing care
Help desk on weekdays, problems caught early, and regular reviews so nothing drifts.
Questions
How long is the agreement?
12 months. Prices are fixed for the term, in writing.
We have fewer than 10 people. Can we still sign up?
Yes. Each plan has a monthly minimum equal to 10 users ($1,600 for Essentials Care), so a smaller office pays the minimum.
What isn't included?
On-site visits, projects (a new office, a server replacement, a migration) and adding, moving or changing equipment. Clients pay $150 per hour for that work, billed in 15-minute steps, or a fixed price for larger projects.
How do you count users?
One user per person who works on a computer. A computer several people share, like a front desk or shop-floor PC, counts as one more user.
Do you mark up software licenses?
No. Microsoft 365 and other licenses are billed at cost. Hardware is billed at cost plus 30%, which covers ordering, setup, returns and warranty handling.
Is your help desk available 24/7?
The help desk works Monday to Friday, 9am to 5:30pm. Security monitoring runs around the clock on every plan, and Business Shield and Growth Partner add after-hours cover for business-down and security calls.
We have more than 50 people.
Prices per user go down above 50 users. Your Health Check proposal shows the exact number.
Can we start with an assessment?
Yes. Our assessments (HIPAA risk analysis, cyber insurance readiness and others) start at $2,500, and what you pay is credited in full toward a 12-month managed IT agreement signed within 60 days.
See what your office would pay
Start with a Free IT Health Check. Our founder meets every new client and sends a written price for your plan. Not ready for a contract? See fixed-price projects.