Emergency IT help · Not a client yet
IT Emergency? We Can Help Today.
Server down, email hacked, ransomware on the screen, or the whole office offline? Our Tampa team takes emergency calls from businesses that aren't clients yet. Clear rates, agreed before we start.
Think it's ransomware or a hacker?
Unplug the network cable or turn off Wi-Fi on the affected computers, but leave them powered on. Don't pay anything, don't delete anything, and call us. If someone called you claiming to be tech support, hang up: we never ask you to install anything from a link.
Emergency rates
Remote, business hours
Mon-Fri, 9am-5:30pm
$275/hour
2-hour minimum: $550, paid up front
Remote, after hours
Weeknights until about 3am
$370/hour
2-hour minimum: $740, paid up front
On-site in Tampa Bay
Daylight hours, plus travel
$370/hour
2-hour minimum: $740, paid up front
Remote help is available every weekday until about 3am. On-site visits are in daylight hours within Tampa Bay. The 2-hour minimum applies to every emergency, even a ten-minute fix. Any parts or equipment are billed at cost plus 30%. Can it wait until the next business day? Then it's scheduled work, from $185/hour (see projects).
How it works
1. Call us
Tell the technician what is happening. We tell you honestly whether we can help and what it is likely to take.
2. Sign online
The authorization takes two minutes: your rate, the 2-hour minimum and what we will work on, signed by typing your name.
3. Pay the minimum
The 2-hour minimum is paid online through PayPal; we never see your card. If it takes longer, we stop and ask before the next 2 hours.
4. We get to work
Our technician starts a remote session (we start it, never you), or heads to your office in daylight hours.
We start work once the authorization is signed and the minimum is paid. It protects both of us: you know the cost before we touch anything, and our technician can focus on the fix.
Already talked to us? Sign and pay onlineNever again
Turn this emergency into your last one
Sign a 12-month managed IT agreement within 14 days and we credit half of this emergency invoice toward it, up to one month's fee. From then on, managed security watches for threats around the clock, so the next problem gets caught before it takes you down. Managed IT starts at $160 per user per month (see plans). Ask the technician on your call.
Request a call back
Send the details and our on-call technician is alerted right away. For the fastest help, call 813-417-5349.
Already a TampaTeks client? Use Client Support instead; your agreement's terms apply.